STAIRs stands for Social Tenant Access to Information Requirements. It is designed to help social housing residents find out how their landlord manages their homes, delivers services, makes decisions and performs. This page brings together information from YMCA London City and North, with links to documents and guidance in the sections below.
Learn about the new scheme launched by the Government and Regulator of Social Housing in 2026, which states what information and documents made available by YMCA London City and North.
Find out how YMCA London City and North is structured, who leads the organisation and how decisions are made.
- Our organisational structure: See the Corporate Information and Constitutional Structure sections of our Annual Report 2026.
- Our Board and committees: See the Trustee Board and Strategic Management sections of our Annual Report 2026. You can also view our governing document on the Charity Commission website.
- Our senior leadership: Meet the people who lead our organisation on our Our People page.
- Resident consultation: Read about how residents can share their views and how we use their feedback: Resident consultation information .
- How we make decisions: Read the policies and information that explain how decisions about our housing services are made: Decision-making information see the Strategic Management (Page 20).
Find information about our finances and how we fund and deliver our housing services.
- Annual accounts: View our annual reports and accounts or find our accounts on the Charity Commission website.
- Spending on housing services: See the Income and Expenditure from Housing section of our Annual Report 2026.
- Grants and funding: See the income information in our Annual Report 2026.
- Service charges: See the Income and Expenditure from Housing section of our Annual Report 2026.
Find information about the condition, maintenance and safety of the homes we manage.
- Maintenance programmes: View our maintenance programme information — Crouch End, LandAid House, Monarch Court, Harringay Club, Elmfield House, Toyne Way
- Asset management plans: View our asset management information
- Building safety: View building safety information — Fire Safety Policy
- Sustainability: View our sustainability and net-zero information
See how our housing services are performing and how we respond when things go wrong.
- Tenant Satisfaction Measures: View our Tenant Satisfaction Measures
- Health and safety: View our housing health and safety performance — Food Hygiene Report
- Housing service performance: View our housing service performance measures
Find practical information about living in a YMCA London City and North home, the support available and ways to have your say.
- Our housing services: Find out about our housing services and support
- Resident Handbook: Read the Resident Handbook
- Your support agreement: Read the support agreement
- Resident involvement: Find out how to share your views and get involved
We maintain lists and registers connected with the management of our social housing. Where information from these can be published, you can find it here: View housing lists and registers
Our policies explain how we manage our housing services and what residents can expect from us.